Frequently Asked Questions

An AI Voice Agent is an artificial intelligence system that can handle phone calls, engage in natural conversations, answer questions, and take actions like booking appointments. Unlike traditional IVR systems, our AI agents sound natural, understand context, and can handle complex interactions.

Traditional answering services employ people to take messages. Our AI agents actively qualify leads, ask relevant questions, and book appointments directly into your calendar. They're available 24/7, never take breaks, and provide consistent quality. Plus, they're significantly more cost-effective.

Most clients are up and running within 7-14 days. We handle the customization, integration with your systems, and testing. You'll be capturing and qualifying leads quickly.

No. We handle all the technical setup and integration. You'll simply receive a dashboard to monitor performance and manage your campaigns. We provide training and ongoing support.

Yes, absolutely. Our AI Voice Agents are designed to comply with all UK regulations including Ofcom rules, PECR (Privacy and Electronic Communications Regulations), and GDPR. We ensure 0% abandoned calls, always display caller ID, and screen against CTPS (Corporate Telephone Preference Service) lists.

We take data privacy seriously. All caller information is encrypted, stored securely, and handled in compliance with GDPR. You have full control over how data is used and can delete it at any time. We never share data with third parties without explicit consent.

Our AI agents inform callers that the call may be recorded for quality and training purposes. This is compliant with UK law. You have access to all call recordings and transcripts for your records.

Yes. Our system screens against the CTPS (Corporate Telephone Preference Service) list to ensure you're not calling regulated numbers. We also respect individual opt-outs and GDPR preferences. We help you maintain a compliant calling list.

We integrate with most major CRM and calendar systems including GoHighLevel, HubSpot, Salesforce, Google Calendar, Outlook, and many others. If your system has an API, we can likely integrate with it. Contact us to confirm compatibility.

Yes. We can port your existing phone number or set up a new one. The process is straightforward and typically takes 5-7 business days.

We integrate directly with your calendar system (Google Calendar, Outlook, etc.) using secure API connections. When the AI agent books an appointment, it automatically appears in your calendar with all the caller's details.

The AI agent can transfer complex calls to your team during business hours or leave a message for follow-up. You have full control over routing rules and escalation procedures.

The upfront fee covers AI agent customization, system integration, testing, and launch. You own the agent—keep it even if we stop working together. This is our "Build & Release" model.

The monthly retainer covers lead generation campaign management (Meta Ads setup and optimization), performance monitoring, analytics reporting, and ongoing support. We continuously optimize your campaigns to improve results.

Most clients see positive ROI within 30-60 days. At just 2 new clients per month at £3,000 average value, your investment typically pays for itself in the first month. Results vary by industry and conversion rate.

Yes. The monthly retainer can be cancelled with 30 days' notice. The upfront fee is a one-time investment for the AI agent setup. We offer a 30-day money-back guarantee if you're not satisfied with results.

No. Our pricing is fully transparent. You pay the upfront fee and the monthly retainer—nothing more. No setup fees, no integration fees, no surprise charges.

Our AI agents can handle unlimited concurrent calls. Whether you get 5 calls or 500 calls simultaneously, the system scales automatically. This is one of the key advantages over hiring staff.

Our AI agents achieve 95%+ accuracy in understanding caller intent and qualifying leads. We continuously train and improve the system based on call data. Any errors are flagged for review.

Our AI agents sound natural and professional. We use high-quality voice synthesis and natural language processing to ensure conversations feel human-like. Callers are often surprised they're speaking to an AI.

Yes. Our AI agents are trained to understand various accents and dialects, including regional UK variations. They adapt to different speech patterns and communication styles.